Team leadership training in Honolulu

 Employee training is essential, not only to the success of the team by improving performance and productivity but also by increasing staff engagement and reducing employee turnover. The research is clear, employees who get regular opportunities to learn, develop, and advance are more likely to stay with a company. Our staff training and development focuses on raising staff morale, effectiveness, and engagement.

The following list provides an idea of the types of general staff training we can provide for you. These training are designed to fit into a half-day session to maximize results and minimize time away from the office:

(1) How To Be A Teammate That Every Team Wants

More and more these days the extremely complex and cross-functional nature of our work puts a premium on one’s ability to work successfully in team settings. Those who can thrive in today’s workplace; those who cannot be left on the sidelines singing that old childhood song “nobody likes me, everyone hates me, I think I am going to eat some worms.”

Staff members who attend this training will learn and leave with action plans on how to:

• Leverage shared commitment toward a common cause.

• Be respected as a quality contributor on their team.

• Engage in courageous conversations that get results, not resentments.

• Develop the types of quality connections they need to be embraced as a part of the team.

(2) How To Provide Exceptional Customer Service

Educator, best-selling author, and motivational speaker Leo Buscaglia once said, ““Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.” To think of customer services as only a way to keep your internal and external customers happy is to miss the powerful potential of what exceptional customer service can do to profoundly impact those you interact with at work and at home.

Those who attend this half-day training will:

• Learn what exceptional customer service looks like and why it’s so important for you to do your job well.

• Leave with specific things you can do to provide better customer care.

• Learn the power of nonverbal messages and what you can do to improve yours.

• Leave with action plans on what you can do to address the most common customer complaints you hear.

(3) How To Run And Participate In Effective Meetings

Business consultant and best-selling author, Patrick Lencioni, struck a note that resonated throughout the business world when he wrote his best-selling book “Death by Meeting.” It’s hard not to crack a knowing smile when you first hear his insightful title because we all have been there… trapped in a meeting, tired, frustrated, and longing to do something more productive with our time.

Well, it doesn’t have to be that way! In this half-day training, attendees will learn how to make their meetings go A.P.E. with interaction and productivity by learning about:

• Agendas – learn why they are so important and how to use “Driving Questions” to bring laser focus to normally meandering meetings.

• Plans – learn an easy way to make sure your meetings produce results by applying the “Who is doing what when” formula.

• Exchanging Ideas – learn how to facilitate a robust exchange of ideas in your meetings so that the best decisions are made.

(4) You Don’t Need A Title To Be A Leader

We all want to make a positive difference in life and at work, but sometimes we mistakenly buy in to the myth that our ability to do so is limited because we are not a titled leader. We tell ourselves, “If I were the leader I would do this or that” or worst yet, “I can’t make a difference; no one will listen to me because I am not a leader.”

This training is designed to blow up that myth because the truth is anyone who wants to positively influence the lives of others can be a leader and that’s exactly the kind of leadership that this training is about.

Participants will learn important leadership powers that don’t require a title to make a profound difference:

• Power of self-mastery

• Power of Focus

• Power with People